Limited Warranty and Return Policy

Last Updated: May, 2017

This Limited Warranty and Returns Policy (“Limited Warranty”) applies to the Eko Core and Eko Duo (the “Product”) and is given by Eko Devices, Inc., to the individual or entity (the “Owner”) who purchased the Product from Eko Devices or an Eko Devices authorized dealer in the case of warranty. This Limited Warranty applies only within the United States, European Union and within countries of the European Free Trade Association where the products are available for sale to customers located in such countries, and is not transferable.

14-Day Return Policy If you purchased the Product directly from Eko Devices, then you may return the Product within 14 days of receiving it. In order for a refund under this Returns Policy to be granted, you must request a Return Merchandise Authorization (RMA) number from Eko Devices during the 14-day period following the date you received the Product from Eko Devices. You may request an RMA number by submitting a request at Eko Devices Customer Support. If you purchased the Product from an authorized dealer, then you must follow the return policy of that authorized dealer.

If the Product is returned in accordance with this Returns Policy, Eko Devices will credit the account you used to make the original purchase with the full purchase price you paid for the Product and any applicable taxes minus any shipping and handling charges you paid when you purchased the Product. You are responsible for and must prepay all return shipping charges and you assume all risk of loss or damage to the Product while in transit back to Eko Devices.

 

The time to credit your account may vary, depending on processing time. Please allow up to 4 weeks for Eko Devices to credit the account used to make the original purchase. If you received a damaged Product directly from Eko Devices, please contact Eko Devices Customer Support. If you purchased the Product from a retailer or distributor other than Eko Devices, please contact that retailer or distributor regarding non-warranty returns.

 

Manufacturer’s Limited Warranty Eko Devices warrants to the Owner that the Product will materially conform to its published specifications and be free from defects in materials and workmanship under normal use for a period of ONE YEAR commencing on the date of delivery (the “Warranty Period”).

 

If the Product proves defective during the Warranty Period, we would ask you to follow the instructions set out below for returning the Product, and Eko Devices will replace the Product with a product that is the same or equivalent to the Product you purchased.

 

A replacement Product assumes the remaining warranty of the original Product, or 30 days from the date of replacement, whichever is longer. Eko Devices reserves the right to replace any discontinued Product with a new product of comparable value and function.

 

To obtain warranty service please contact support@ekodevices.com.

 

If Eko Devices determines that a Product is eligible for warranty service, Eko Devices shall bear the costs associated with returning a Product for warranty service. Eko Devices is not responsible for items damaged or lost in transit.

 

A replacement Product provided under this Limited Warranty will only be dispatched to addresses within the United States, European Union and addresses within countries of the European Free Trade Association where the Product is available for sale to customers in such countries.

 

What is Not Covered? This Limited Warranty will be void if the Product: (a) is used in any manner that is inconsistent with the intended purpose or design of the Product as described in Eko Devices’s published documentation for the Product, (b) is altered in any way, (c) the Product is used or maintained in any manner that is inconsistent with Eko Devices’s instructions or warnings included with the Product or (d) the Product is subjected to any other misuse, abuse, neglect, accident, or external forces.

This Limited Warranty does not cover normal wear and tear.

 

Eko Devices does not warrant that the operation of the Product will be uninterrupted or error-free. To the greatest extent permitted by applicable law, the warranties set forth in this Limited Warranty are exclusive and in lieu of all other warranties, express or implied.

 

Limitation of Remedies Resellers, agents, or employees of Eko Devices are not authorized to make any modification, extension, or addition to this Limited Warranty.

 

This Limited Warranty replaces all other Eko Devices warranties and liabilities whether oral, written, (non-mandatory) statutory, contractual in tort or otherwise, including without limitation, and where permitted by applicable law, any implied conditions, warranties or other terms as to satisfactory quality or fitness for purpose.

 

To the extent permitted by applicable law, Eko Devices does not assume any liability for loss of or damage to or corruption of data, for any loss of profit, loss of use of Products or functionality, loss of business, loss of contracts, loss of revenues or loss of anticipated savings, increased costs or expenses or for any indirect loss or damage, consequential loss or damage or special loss or damage.

 

To the extent permitted by applicable law, Eko Devices’s liability shall be limited to the purchase value of the Product.

 

Other Important Notices The rights provided to you under this Limited Warranty are provided in addition to all rights and remedies conveyed to you by consumer protection laws and do not affect your legal (statutory) rights under your applicable national law.

 

This Limited Warranty is offered subject to Eko Devices’s Terms and Conditions, which may change from time to time. You can find the latest version on our website at: https://www.ekodevices.com/terms-of-service. In the case of any inconsistencies between the Terms and Conditions and this Limited Warranty, this Limited Warranty will prevail.

 

This Limited Warranty does not apply to any mobile device or the cellular and/or other network or system on which the Product operates.Therefore, Eko Devices will not accept any responsibility under this Limited Warranty for the operation, availability, coverage, services or range of the cellular or other network or system.

 

Always completely follow safety, use, operation, and maintenance instructions for the Product or any other Eko Devices product as specified in the User Manual.